Net Promoter Score (NPS)
GOAL: Maintain NPS of 93
A Net Promoter Score measures customer loyalty by looking at their likelihood of recommending a given business, and it ranges from -100 to 100. The average consultant’s score is 76 as of 2024. Verdis Group has an NPS score of 93.
We have been conducting customer service surveys for over a decade but only recently began calculating our NPS. We were thrilled to see such a high score and are steadfastly committed to maintaining it.
