Net Promoter Score (NPS)
GOAL: NPS of 93
A Net Promoter Score measures customer loyalty by looking at their likelihood of recommending a given business, and it ranges from -100 to 100. The average consultant’s score is 69 as of 2025. Verdis Group has an NPS score of 89 as of 2025.
We have been conducting customer service surveys for over a decade, but only began calculating our NPS in 2024. We were thrilled to see such a high score and are steadfastly committed to maintaining our high client satisfaction scores.
“Working with Verdis Group on our TCFD-aligned disclosure was a great experience. They combined deep technical knowledge with an ability to make the process manageable and efficient. The team was responsive, collaborative, and produced a report that will serve AGP well in meeting SB 261 requirements and informing our long-term business strategy.”
– Allison Willis, Director of Sustainability, Ag Processing Inc
“SSA continues to deepen our commitment to sustainability, including in our strategic plan and by investing in additional resources for our stellar team. But the scientific complexities of combating climate change convinced us to seek expert guidance, which led us to Verdis Group. From top to bottom, they are the perfect firm for us. We couldn’t imagine taking on these critical goals without Verdis on our side.”
– Sean McNicholas, CEO, SSA Group
“In a short amount of time, the National Aquarium gained valuable clarity around our greenhouse gas emissions and how to reduce them with the Net Zero Pathway. Our team appreciates Verdis Group’s collaborative approach as we co-create an actionable Climate Action and Resiliency Plan that reflects our core mission of conservation.”
– Laura Bankey, Vice President of Conservation Programs, National Aquarium
“Verdis Group helped us better align our sustainability efforts with our corporate strategy and set stretch goals at an enterprise level. With Verdis Group’s help, we’ve made tremendous progress in a short period of time.”
– Brian Ryks, CEO, Metropolitan Airports Commission
